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Faq
All the gold jewellery , listed on ejohri website is BIS hallmarked.
If you have any doubt about the product then you can directly book an appointment with the jewelers and can visit their store/showroom to check the actual quality of the jewellery piece.
When the customer placed order online,eJOHRI may take upto 2 working days to confirm or to cancel the order,Which will be informed.
After receiving an order usually we take minimum 14 days to get delivered at your doorstep.
At ejohri, we provide you an insurance coverage for every single order you make from our online store for 1 year, against any loss or damage by fire, theft, malicious damage, riot & strike, burglary, external, or visible means and accident. Through covering the damage and the risk, ejohri also ensure that the customer should be relaxed and will positively keep belief while placing any order at ejohri.
• eJOHRI offers “No questions asked” 7 (seven) days return policy to every customer for every product sold through the Platform.
• For all returns made by any Customer within such 7 (seven) days, eJOHRI will directly refund to the Customer, his/her entire money so paid for the Product.
• For returning the product customer have to inform eJOHRI within 7 days from delivery and the eJOHRI will arrange the pick up or customer may deliver it to the seller.
• If tampered or found used then return policy will not be applicable.
• The seller must confirm the receipt of product to process refund to the customer. The refund will be processed in within 3 working days.
• 2% will be charged by eJOHRI as processing charges.
• Once the return goods are received by the seller and confirmed that it’s not tampered or used, after that amount will be refunded to the customer.
• For all returns made by any Customer within such 7 (seven) days, eJOHRI will directly refund to the Customer, his/her entire money so paid for the Product.
• For returning the product customer have to inform eJOHRI within 7 days from delivery and the eJOHRI will arrange the pick up or customer may deliver it to the seller.
• If tampered or found used then return policy will not be applicable.
• The seller must confirm the receipt of product to process refund to the customer. The refund will be processed in within 3 working days.
• 2% will be charged by eJOHRI as processing charges.
• Once the return goods are received by the seller and confirmed that it’s not tampered or used, after that amount will be refunded to the customer.
Delivery period : How long will it take for me to receive the product through CoD? Store visit: How much does it cost me to have a BlueStone product delivered to my home? How do I return the product to BlueStone within 30days?